Orders & Shipping

ORDERING & PAYMENT

All prices are listed and processed in Australian dollars (AUD). Payments are made securely via credit card or PayPal.

Once your order is received, an order confirmation will be emailed to you. A second delivery confirmation will be sent to you with tracking information once your order has been shipped. 

If the item you have ordered is in stock, once payment is received it will be shipped within 3 business days (excludes weekends and public holidays). 

For made to order items, please allow 3-4 weeks for your piece to be handmade before shipping.

Please note that once an order is underway it cannot be cancelled. If you have made a mistake with your order please contact us immediately via info@fionafitzgerald.com.au

We do not offer returns or exchanges except in the case of faulty items. Please choose items carefully and refer to our returns policy.

SHIPPING

Shipping is worldwide from Melbourne Australia via Australia Post. 

Please note that we are unable to ship to PO Box addresses, and that to comply with Australian export regulations, items will be marked as “merchandise” and their exact value declared on the shipment advice. 

Any delivery exceeding 14 business days from receipt of shipment/tracking notification should be brought to our attention via info@fionafitzgerald.com.au as soon as possible so that we can attempt to locate the item with our carrier.

Any items damaged in transit should be brought to our attention via info@fionafitzgerald.com.au as soon as possible.

Within Australia

Parcels shipped via Express Post are guaranteed next day delivery within the Express Post network. Rural areas may expect to receive items within 2 to 7 business days of receiving shipment/tracking notification.

All items are shipped fully insured via express parcel post - tracked with signature required on delivery - FLAT RATE $15AUD

Orders over $1000AUD receive free shipping.

International

Parcels shipped via Express International Post will be delivered within 4 to 7 business days depending on the location.

All international customers are responsible for customs import taxes and duties within their own country.

Orders over $1000AUD receive free shipping.

 NZ

All items are shipped fully insured via express international parcel post - tracked with signature required on delivery - FLAT RATE $30AUD

All other countries
All items are shipped fully insured via express international parcel post - tracked with signature required on delivery - FLAT RATE $45AUD